Guest Directory

Explore our digital guest directory for hotel information, facilities and useful details to help you settle in and make the most of your stay. Need anything else? Dial 001 from your in-room phone to speak with Reception.

Essentials

  • Our reception team is available 24 hours a day to assist throughout your stay. Please contact us if you require anything to make your visit more comfortable.

    Dial 001 from your room phone.

  • Network: Trinity Wharf Guests

    Password: Refer to your welcome email or key wallet

  • Your room is serviced daily, with bed linen changed every three days or as required. To request a specific servicing time or a linen change, please contact reception.

    For fresh towels, simply leave used towels on the bathroom floor and they will be replaced during your room service.

    Additional amenities are available on request, including UHT milk, tea and coffee, towels, coat hangers, shower caps, sanitary bags and sewing kits.

    For replacement amenities, fresh milk or general housekeeping requests, please dial 001 from your in-room phone to contact reception.

  • Check-out time is 10am.

    Should you wish to extend your stay or arrange a later departure, please contact reception and we will do our best to accommodate your request. A late check-out fee may apply.

  • Dial 1 for an outside line, then dial 111.

  • Experience convenience with keyless entry using a unique PIN, or choose contactless access by turning your phone into a smart key. Download the Goki app from the Apple or Google Play store, enter your six-digit booking confirmation number and the email address used for your reservation. Your phone can then unlock your room and common areas across the property. Ensure Bluetooth is enabled.

    If you need assistance, our reception team is here to help. Should you prefer a physical key card, please let us know. A $40 replacement fee will apply if the key card is not returned upon departure.

In Your Room

  • For your comfort, extra duvets, extra pillows and mattress topper pads are available on request, subject to availability.

    Please contact reception and our team will be happy to arrange this for you, subject to availability.

  • The electrical current is 240 volts, 50Hz. If you require an adaptor, please contact reception and our team will be happy to assist, subject to availability.

  • An iron and ironing board are provided in the wardrobe of your room. Please ensure the iron is switched off after use.

    For professional laundry services, please see Dry Cleaning & Laundry under our Guest Facilities section.

    A hairdryer is located on the shelf beneath the bathroom vanity.

  • A mini fridge is provided in your room for your convenience.

    Snacks and drinks are available from the hotel bar between 10:00am and 10:00pm daily. Mini bar snacks can also be purchased from Reception 24/7.

    Please refer to the printed Guest Directory in your room for our snacks and amenities menu, as well as our room service menu. A $5 room service fee applies.

    Our hotel rooms do not include cooking facilities, however cutlery and crockery can be provided on request. Please contact Reception and our team will be happy to assist.

    For safety reasons, personal cooking appliances are not permitted in hotel rooms.

    Kitchen facilities are available in our apartments.

  • Each room has individual temperature controls located on the wall near the air-conditioning/heat pump unit.

    Use the up and down arrows to adjust the temperature, and the button to the right to change the fan speed. Please allow several minutes for the room temperature to adjust. For assistance, please contact reception.

  • As part of our efforts to improve sustainability across hotel operations, shower caps and sanitary bags are available on request from reception.

    Please dial 001 from your in-room phone to request these items for your room.

  • Tap water in Tauranga is safe to drink and meets New Zealand drinking water standards. For your convenience, filtered water is available in the restaurant. Bottled water can also be purchased from the restaurant or ordered through room service.

    Complimentary milk, tea, coffee and hot chocolate sachets are provided in your room and replenished daily. If you require replacement stock, fresh milk or soy milk, please contact reception.

    Barista coffee is available from 7:00am daily in our lounge, and Nespresso coffee is available from reception.

    As a special welcome treat, please enjoy the custom-made cookies and spring water provided in your room on arrival, with our compliments.

  • Calls between guest rooms and local calls are complimentary from your in-room telephone. Please dial the relevant code below.

    Reception / Housekeeping: Dial 001
    Restaurant / Room Service: Dial 004
    Guest Rooms: Dial 8, followed by the room number
    Local Calls: Dial the full telephone number
    International Calls: Please contact reception for assistance

    Emergency Services: Dial 1, then 111

  • Turn on the television using the power button on the remote control. Press TV/RAD until DTV appears on the screen, then select your preferred channel. For a full list of available channels, please refer to the printed in-room Guest Directory.

    For assistance, please contact reception on 001.

Guest Facilities

  • Our infinity edge swimming pool is located on the first floor and overlooks Tauranga Harbour. The pool is open from sunrise to sunset, with towels available from reception.

    The pool depth is 1.2m to 1.5m. Children under 12 years old must be supervised by an adult at all times, as the pool is not attended.

    Food and drinks may be ordered to the pool from the bar. Please note, glass is not permitted in the pool area.

    For safety reasons, diving, bomb dives and jumping into the pool from around the pool area, or from any hotel balcony, are strictly not permitted. The pool may be closed for maintenance or safety reasons at the manager’s discretion.

  • Our gym is available 24 hours a day and can be accessed using your room access code.

    To find the gym, take the lift closest to reception and select Level 0.

  • Enjoy waterfront dining and harbour views at our Restaurant & Bar, open daily for breakfast, lunch, dinner and bar snacks.

    Please see our Dining section below or refer to the printed Guest Directory in your room to view our menus.

  • Room service is available daily. Please refer to the printed Guest Directory in your room for available options.

    To place an order, please dial 004 from your in-room phone. A $5 room service fee applies.

  • Same-day laundry and dry-cleaning services are available on working days, excluding public holidays.

    Laundry and dry-cleaning lists are located in your wardrobe. Please place the completed list in the laundry bag with your clothes and contact reception before 8:30am for collection.

    Items received after 8:30am will be laundered the following working day.

  • Our reception team will be happy to assist with lost and found items, maintenance requests, taxi bookings, wake-up calls, baby cots, baggage storage, postage, mail and selected business services.

    Please dial 001 from your in-room phone or visit reception for assistance.

  • Trinity Wharf accepts all major credit cards, EFTPOS and cash. Please note, we are unable to accept personal cheques.

    A 1.5% transaction fee applies to payments made by Visa or Mastercard. A 3% transaction fee applies to payments made by American Express and Diners Club.

Dining

  • Enjoy waterfront dining and harbour views at our Restaurant & Bar.

    Breakfast, weekdays: 7am to 10am
    Breakfast, weekends: 7am to 11am
    Lunch: 12pm to 2pm
    Dinner: 5:30pm to 9pm
    Bar snacks: 10am until 10pm

    Menus are available to view at trinitywharf.co.nz/restaurant or in your printed Guest Directory.

  • Room service is available daily.

    Breakfast, weekdays: 7am to 10am
    Breakfast, weekends: 7am to 11am
    Bar snacks: 10am to 10pm
    Dinner: 5:30pm to 9pm

    Please refer to the room service menu in your printed Guest Directory. A $5 room service fee applies.

    To order room service, please dial 004 from your in-room phone.

  • To make a lunch or dinner reservation during your stay, please dial 004 from your in-room phone and our Restaurant team will be happy to assist.

Getting Around

  • Complimentary parking is available for hotel guests on a first-come, first-served basis, with 176 bays available including coach parking.

    Whether you are here for a short stay or an extended visit, you can park with ease and enjoy your time at Trinity Wharf.

  • Tauranga Airport’s domestic terminal is located approximately 4.2km from the hotel. Please contact reception for information about taxi or bus transfers to the airport. Our team will be happy to assist with arrangements.

  • Please contact reception and our team will be happy to arrange a taxi for you.

  • The closest EV charger is located at ChargeNet, 148 Durham Street, Tauranga 3110, at the rear of the Basestation building. Access is via Elizabeth Street.

    Open 24/7. Charges apply.

  • Electric bike hire is available from the hotel, making it easy to explore Tauranga and the surrounding area.

    To book or find out more, please see our reception team. Please note, 24 hours’ notice is required. Last-minute bookings may be available, with bikes collected from Electrify in Mount Maunganui.

Policies & Safety

  • For first aid assistance, please contact reception by dialling 001 from your in-room phone.

    If you require an ambulance or emergency services, please dial 1, then 111.

  • To ensure the comfort and safety of all guests and staff, Trinity Wharf has a strict no in-room party policy. The manager on duty may refuse accommodation or ask guests or visitors to leave the property in cases of disorderly, disruptive or seriously offensive behaviour.

  • Trinity Wharf is a smoke-free property. Smoking is not permitted inside the hotel or on guest-room balconies.

    A minimum cleaning fee of $200 will apply if this policy is breached. Designated outdoor smoking areas are shown on the map in your printed Guest Directory. Reception can also direct you to the nearest smoking area. Please dispose of cigarette butts in the ashtrays provided.

    For further information, please contact reception or speak with a member of our team. Thank you for your cooperation.

  • A safe is located inside the wardrobe of your room. Please note, Trinity Wharf is not responsible for any loss of money or valuables that are not secured in the safe.

  • For the comfort and safety of all guests, please do not feed birds or throw any items from your balcony.

Emergency & Evacuation

  • The safety of all guests in the event of a fire or other emergency is our highest priority. The hotel is equipped with a sophisticated fire detection and prevention system.

    Emergency exits and the assembly area are shown on the Emergency Procedures Plan located on the back of your room door. Please take a moment to familiarise yourself with your nearest exit and the assembly area in the unlikely event of an evacuation.

  • Remain calm.

    Feel the door with the back of your hand. If it is hot, do not open it.

    If the door is not hot, carefully look outside. If it is safe, leave your room immediately.

    Close any doors to help contain the fire.

    Operate the nearest fire alarm switch.

    Go directly to the assembly area.

    Do not use lifts.

    Report to hotel staff or the Fire Warden at the assembly area.

    If the fire is in your room, please advise hotel staff or the Fire Warden as soon as possible.

  • Dial 001 to inform hotel reception. Alternatively, dial ‘1’ for an outside line, then 111 for Emergency Services.

    Fill the bathtub with water. Place wet towels and sheets around the bottom of the door.

    Remain close to the floor.

    Keep a wet cloth over your nose and mouth.

  • Evacuate the room immediately. Do not bring luggage.

    Proceed directly to the assembly area. Do not use lifts.

    Report to hotel staff or the Fire Warden at the assembly area.