FAQ’s

Planning your stay? Below are answers to some of the questions we’re most commonly asked. If you need further assistance, please get in touch with our team on 0800 577 8700.

Stay

  • Check-in is available from 3:00pm. Reception is available 24/7 for late arrivals; however, we recommend contacting our team if you plan to arrive after 6:00pm.

  • Yes, you may be required to present a valid photo ID and credit or debit card matching the booking name at check-in. This helps ensure guest security and prevent fraud.

  • Payment terms vary depending on the rate booked. Some rates are prepaid, while others are charged on arrival. In cases where payment is taken on or after departure, this will only apply where agreed chargeback arrangements are in place.

  • Check-out is 10:00am.

  • Early check-in and late check-out are subject to availability. Please contact reception prior to arrival. Additional fees may apply.

  • Yes, we are happy to store your luggage if you arrive before check-in, allowing you to relax or explore the area until your room is ready.

  • Our rooms offer a range of harbour, urban, or pool views. Specific room types can be selected when booking. Please visit our website or contact reservations@trinitywharf.co.nz for assistance.

  • Yes, all rooms are equipped with air conditioning for your comfort.

  • Yes, complimentary high-speed WiFi is available throughout the hotel.

  • Yes, Trinity Wharf welcomes families, with room and dining options suitable for all ages.

  • Children aged 12 and under stay free when sharing a room with a guardian using existing bedding, subject to room type and maximum occupancy. Additional guests or cots may incur charges. Cots are available on request.

  • No, pets are not permitted at the hotel.

  • Trinity Wharf is a non-smoking property. Smoking or vaping is only permitted in designated outdoor areas. Cleaning fees may apply if this policy is breached.

  • All guest rooms include access to standard SKY channels, including Sports, Movies and News.

    While our TVs are not Smart TVs, guests are welcome to connect their own devices using the HDMI port available in the room.

Dining

  • Yes, room service is available daily from 7am–10pm.

  • Yes, buffet breakfast is served daily in The Restaurant overlooking the harbour from 7am–10am on weekdays and until 11am on weekends.

  • Yes, breakfast can be added during booking or at reception on arrival, subject to availability.

  • Yes, our room service menu includes a small selection of breakfast options if you prefer to dine in-room.

  • Yes, we recommend booking in advance to secure your table. Please make a reservation here.

  • No, The Restaurant is open to the public and all are welcome.

  • Yes, we offer Traditional High Tea, as well as Kids High Tea during school holidays. High Tea is served Friday–Sunday from 2pm–4:30pm and must be booked at least 48 hours in advance.

Facilities

  • Yes, complimentary on-site parking is available for guests on a first-come, first-served basis. Spaces cannot be reserved. Disabled and bus parking is also available.

  • Yes, our reception team is available 24/7 to assist guests.

  • Yes, Trinity Wharf features a harbour-facing outdoor pool (unheated) for hotel guests. Hours: Sunrise to sunset. Depth: 1.2m–1.5m

  • Yes, we have a fully equipped gym available for hotel guests during their stay.

  • Yes, accessible rooms are available, and all public areas are wheelchair accessible. Please contact us prior to booking so we can ensure your stay meets your requirements.

  • EV charging is not available onsite. Public charging stations are located a short drive away in Tauranga city centre.

  • Secure storage may be available, subject to availability. Please contact reception prior to arrival to check options. Guests are required to bring their own padlock to secure their bike.

Location

  • Trinity Wharf is a premium over-water hotel located on the edge of Tauranga CBD, overlooking the harbour.

  • The hotel is just minutes from Tauranga CBD and within easy walking distance of restaurants, cafés, and shops.

  • We do not offer an airport shuttle service; however, taxis and rideshare options such as Uber are readily available in the area. The hotel is just a short drive from the airport, making transfers quick and convenient. 

Bookings & Policies

  • Cancellation policies vary depending on the rate or package booked. Please refer to your booking confirmation for full details.

  • We accept all major credit cards. A valid credit card is required at check-in.

  • A pre-authorisation is taken at check-in: $1 for credit cards, $200 for debit cards, or $500 for apartment bookings. This does not apply if a travel agent or company covers all charges. This is a temporary hold, not a charge.

  • We currently don’t have a loyalty programme; however, we do offer our lowest rates when booking direct.

Events & Extras

  • Yes, we offer multiple waterfront event spaces, catering, and 124 premium hotel rooms for guests. Please contact events@trinitywharf.co.nz

  • Yes, we can accommodate corporate stays, conferences, and group bookings. Please contact groups@trinitywharf.co.nz

  • Yes, our team can arrange special touches such as wine, chocolates, or room upgrades. Please contact reservations@trinitywharf.co.nz for assistance.

  • Yes, gift vouchers can be purchased online or in person and used for accommodation, dining, or experiences. You can purchase them here.