Policy_header_no text.jpg

CHECK-IN CHANGES

As of 15th July 2019, we’re changing our check-in process to ensure an easier and smoother experience for you.

Here at Trinity Wharf Tauranga we are passionate about giving our guests the best experience possible - so we have been looking at how we can make it even better!

We are making some great changes to the way we do things (including our check in process) to ensure it is an easier and smoother experience for you.

You are receiving this update as you have an upcoming reservation with us, so we wanted to give you the heads up on our new hotel guest policy!

Here’s what you need to know:

credit-cards-payment.png
  • Hotel check-in time is from 2pm. At the time of check in, we will continue to request a pre-authorisation from your credit card, which has now been reduced to $1.00. The pre-authorisation is a hold placed on your credit card which is released by the hotel at the time of departure. It is important to note that failure to provide a credit card will result in the booking being cancelled. We will be unable to proceed any further with your booking.

lock.png
  • Your card details will be held securely in our reservation software, against your profile and can be used to settle any incidentals on departure.

check-in-desk.png
  • To allow us to make the above change, we now require full payment for the room at time of check in (rather than check out) so you have more time to enjoy your morning coffee or that extra few minutes sleep in!

noun_no cash_240633.png
  • We will no longer be accepting Cash Bonds.

noun_payment_1168142.png
  • For settlement of your room and any incidental charges Trinity Wharf Tauranga will continue to accept cash, eftpos or credit card. A credit card surcharge for Visa and Mastercard of 1.5%, Diners and American Express of 3.0% applies to each transaction.

noun_id photo_642970.png
  • All reservations will need a valid photo ID to be presented at check-in. Failure to do so will result in the booking been cancelled. We will be unable to proceed any further with your booking.


These changes are happening from 15th July 2019 so if you have any queries between now and then please feel free to call us on 0800 577 8700 or email us at reservations@trinitywharf.co.nz

We look forward to welcoming you to Trinity Wharf Tauranga soon!